Effective feedback is based on observed behavior and tells the receiver the impact of a specific behavior on you. Ineffective feedback often is vague, indirect, and exaggerated with generalities. Ineffective feedback often judges the person rather than his or her actions.
Sloan Weitzel from the Center of Creative Leadership has a very effective feedback technique called SBI (Situation-Behavior-Impact). Here is an example of how to use the three-step model:
Step 1: Capture the Situation
(“Yesterday morning in staff meeting…”)
Step 2: Describe the Behavior
(“You had a number of side conversations and at times were on your smart phone during my presentation.”)
Step 3: Deliver the Impact
(“When you were talking to others while I was speaking, it was very disruptive to what I was trying to accomplish. I felt frustrated and annoyed by it.”)
We often forget how important feedback can be so individuals can make changes necessary and take responsibility for their actions. Do you have a strategy for giving effective feedback? Share it with us!
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